Business Applications Usability & Recurring Benefits

In your business environment and the spread of IT landscape comprising of huge distributed business applications like ERPs, what are your primary goals when it comes to assessment of the entire system metrics?

Primary Goals

• Reduce training time and increase user comprehension;


• Increase productivity, efficiency, and data integrity;


• Increase speed, ease of navigation, and ensure a comprehensive data footprint.

Depending on specific platforms and technologies in use, without compromising on their internal functionalities and rich features, what are the few generic and common customization approaches to achieve the above goals?

Few ways to achieve customizations in business applications

• Change standard terminology to those your organization's pervasive business terms thus eliminating ambiguity and uncertainty;


• Reduce manual data entry by automating redundancies;


• Rearrange your tabs, buttons, workflow elements and fields to match those of your internal processes;


• Hide unused workflow elements and fields and create validations for all of the fields necessary to achieve a complete set of mandatory data;


• Consolidate multiple tabs, screens within your workflows and create a streamlined and easy to navigate environment;


• Consolidate multiple workflows and shortcuts in a dashboard and one-click interface if feasible and ensure that users provide all necessary data and jump across relevant areas without expending extra effort.

A summary of recurring benefits

• Increase in productivity creates direct full time employee benefits thereby enabling a redeployment of resources to other areas of business;


• Increase in efficiency improves employee experience and reduces training and retraining burden from the company and management;


• Speed, clarity and easy navigation creates enhanced customer satisfaction and leads to more happy and reference-able clients;


• Automation and validation reduces the time required to navigate through systems and ensures a more comprehensive data set for management reporting;


• Consolidation and streamlining creates a cleaner and more scalable environment that is more conducive to retention of existing workforce without the need for additional resource expenditure;


• Survival of enhancements through upgrades ensures that your investment is preserved and additional resources are used for additional enhancements;


• Ease and speed of deployment ensures that you can create a multitude of enhancements in a very short time with near immediate results.

Thoughts?